FAQs

• To which countries does Kib ship?
  We currently ship to the UK, USA, and Canada. Do you live outside these countries and want to order Kib? We're working hard to make shipping available to more countries and would love to send Kib to you. Send us a note at hello@kibtea.com.
• How quickly will my Kib order arrive?
  UK customers: 3 working days from placing your order USA and Canada customers: 7-10 working days from placing your order If you placed an order and haven't received it within the expected window, please send us a note at hello@kibtea.com. We'll sort it out and get you your Kib as soon as possible.
• How much it cost to ship Kib?
  UK customers: 2.95 GBP per order USA and Canada customers: 10 GBP per order
• Are Kib herbal teas caffeine-free?
  Yes! All Kib herbal teas are naturally caffeine-free because our blends don’t include camellia sinensis. Known as the “tea plant,” camellia sinensis is the source of caffeine found in traditional teas.
• How are Kib herbal teas flavoured?
  Kib herbal teas are flavoured with the natural ingredients in each blend — nothing more, and nothing less. Many other brands add ‘natural flavouring’ to enhance the way their herbal teas taste, which includes processed essential oils or essences derived from a plant, fruit, or spice. The way we grow every herb brings out the best flavour in every ingredient, so we don’t need additives to improve our teas—they’re already amazing, naturally.
• What is Kib's approach to making an impact?
  Here at Kib, we’re part of a movement that’s reimagining life on this planet by embracing circular systems and ways of growing that give back as much as they take. Our herbs are grown in ‘food forests’ — dense, and diversely-planted farms — that create better soil, better plants, and better flavour. We buy as many ingredients as we can directly from our partner farmers at fair prices, enabling them to grow better food in a better way and support their own communities.
• How does Kib support its partner farmers?
  We partner directly with a network of over 200 smallholder farmers in Ethiopia to ensure that their land can support them and their families for years to come. We commit in advance to purchasing the crops they grow at a fair price, help them identify higher-value crops that would thrive on their land, offer necessary purchases (like seeds) on credit, help them access the financing and technology needed to solar-irrigate their farms, and provide rigorous training and weekly check-ins as they implement regenerative agricultural techniques.
• What does Kib mean?
  'Kib' is the Amharic word for 'circle,' the idea at the heart of everything we do. Amharic is a widely-spoken language in Ethiopia, where most of our herbs are grown by smallholder farmers who are as invested in circularity as we are. Together, we’re part of a movement that’s reimagining life on this planet by embracing circular systems — something our name embodies.